Our goal is that our products and services will meet or exceed the expectations of our customers. We recognize that customer satisfaction is the bedrock of our business and we continually seek better ways to provide the highest levels of service. Further, we measure our performance to ensure we fulfill this commitment to our customers.
Every associate is responsible for creating an atmosphere of trust. Competence, integrity, and respect characterize our relationships with our customers, vendors, competitors, and the community at large. Every associate has the authority and responsibility to do what is necessary to satisfy our customers. We recognize that long-term customer satisfaction is impossible without company profitability. Our management personnel provide the environment, training, and resources necessary to achieve these quality goals.
Our motto "Quality service by quality people" expresses our commitment to these principles.