Our guarantees are one of the many ways Western Extralite works to make your job easier and faster. We are committed to your complete satisfaction. If you have any questions, please call Customer Support at 800-279-8833.
Here are the guarantee programs we currently offer:
Order Accuracy Guarantee
If we do not provide you with the material shown on the packing list, you are eligible for a $20 credit.
5-Day Credit Guarantee
Credit for returned material will be posted on your account within 5 business days of when we receive the material at our warehouse. If it takes longer, you are eligible for a $20 credit. Job cleanup, nonstock material, and material sent back to the vendor for testing does not qualify.
20-Minute Quick Pick Guarantee
If we do not have a pickup or will call order available within 20 minutes, you are eligible for a $20 credit. Custom modified products and orders with wire cuts do not qualify.
Top 750 Item Guarantee
When you place an order for one of our top-selling items and we don’t have it in stock, you are eligible for a $20 credit.